This is a general version of my resume and is updated regularly based on active job applications. Customized versions available upon request, but are also attached to all job applications.
Education
Oakland University — Rochester Hills, MI
Master of Science, Business Analytics – Expected May 2026
Bachelor of Science, Management Information Systems – December 2022
Experience
Blue Cross Blue Shield of Michigan — Detroit, MI
Data & Training Analyst | July 2023 – August 2025
Developed AI-powered training content (Quantum Sim), streamlining onboarding and improving analyst learning efficiency.
Designed and optimized SharePoint process tools, enhancing remote collaboration and minimizing project delays.
Delivered executive-level dashboards and reports using SQL, Python, and Power BI to support strategic decision-making across multiple departments.
Automated recurring reporting workflows, reducing manual effort and freeing analyst time for higher-value tasks.
Collaborated across departments using Microsoft Teams and SharePoint, ensuring timely insights and effective communication.
Projects
Portfolio Website – Ongoing Enhancements
HTML, CSS, JavaScript, GitHub
Designed and launched a professional website to showcase technical projects and downloadable resume/portfolio PDFs.
Features interactive sections highlighting data analytics, development, and machine learning work.
Demonstrates front-end skills with Clean UI, responsive layout, and modern design.
Customer Churn Predictions Model
Python, Scikit-Learn
Built a Random Forest model to predict telecom customer churn and visualized key churn drivers.
Cleaned and engineered features from 7,000+ real-world customer records for model training.
Achieved strong accuracy using Random Forest; visualized insights using Seaborn and Matplotlib.
SQL Website Customer Insights
SQL Queries, SQLite
Created a website analytics database using synthetic visitor data to analyze customer engagement and conversion patterns.
Designed a 500-record synthetic dataset and executed complex SQL aggregation queries.
Provided downloadable database and query files for easy replication.
Technical Skills
Workflow & Automation: Power Automate (Cloud & Desktop), Power Apps, Offline JSON-based workflows, SharePoint Online (advanced), Salesforce
Data & Analytics: Power BI, Tableau, Excel (Pivot Tables, Power Query, Macros), Python (Pandas, NumPy, Scikit-Learn, Matplotlib, Seaborn), R, DAX, ETL / Data Transformation
Web Development & Programming: HTML, CSS, JavaScript, Bootstrap, VBA
Databases & Querying: SQL (SQLite, SQL Server exposure)