This is a general version of my resume and is updated regularly based on active job applications. Customized versions available upon request, but are also attached to all job applications.
Education
Oakland University — Rochester Hills, MI
Master of Science, Business Analytics – Expected May 2026
Bachelor of Science, Management Information Systems – December 2022
Experience
Blue Cross Blue Shield of Michigan — Detroit, MI
Data & Training Analyst | July 2023 – Current
Developed AI-powered training content (Quantum Sim), streamlining onboarding and improving analyst learning efficiency.
Designed and optimized SharePoint tools, enhancing remote collaboration and reducing project delays.
Delivered executive reports and presentations, driving data-informed business decisions across departments.
Collaborated with remote teams using Microsoft Teams and SharePoint to manage projects and provide timely insights.
Projects
Portfolio Website – Ongoing Enhancements
HTML, CSS, JavaScript, GitHub
Designed and launched a professional website to showcase technical projects and downloadable resume/portfolio PDFs.
Features interactive sections highlighting data analytics, development, and machine learning work.
Demonstrates front-end skills with Clean UI, responsive layout, and modern design.
Customer Churn Predictions Model
Python, Scikit-Learn
Built a Random Forest model to predict telecom customer churn and visualized key churn drivers.
Cleaned and engineered features from 7,000+ real-world customer records for model training.
Achieved strong accuracy using Random Forest; visualized insights using Seaborn and Matplotlib.
SQL Website Customer Insights
SQL Queries, SQLite
Created a website analytics database using synthetic visitor data to analyze customer engagement and conversion patterns.
Designed a 500-record synthetic dataset and executed complex SQL aggregation queries.
Provided downloadable database and query files for easy replication.
Technical Skills
Software Applications: Google Suite, Microsoft SharePoint, Google Analytics, GitHub